{"id":4239,"date":"2026-08-19T13:58:22","date_gmt":"2026-08-19T06:58:22","guid":{"rendered":"https:\/\/airandseaglobal.vn\/?p=4239"},"modified":"2026-08-19T13:58:22","modified_gmt":"2026-08-19T06:58:22","slug":"quy-trinh-xu-ly-don-khieu-nai","status":"publish","type":"post","link":"https:\/\/airandseaglobal.vn\/en\/quy-trinh-xu-ly-don-khieu-nai\/","title":{"rendered":"Quy tr\u00ecnh x\u1eed l\u00fd \u0111\u01a1n khi\u1ebfu n\u1ea1i (Claim) chu\u1ea9n trong Logistics &#038; Xu\u1ea5t nh\u1eadp kh\u1ea9u"},"content":{"rendered":"<div id=\"ft-toc\"><p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">M\u1ed9t l\u00f4 h\u00e0ng nh\u1eadp kh\u1ea9u c\u1eadp c\u1ea3ng nh\u01b0ng ph\u00e1t hi\u1ec7n h\u1ecfng h\u00f3c do ng\u1ea5m n\u01b0\u1edbc bi\u1ec3n. M\u1ed9t container b\u1ecb l\u01b0u b\u00e3i ph\u00e1t sinh h\u00e0ng ngh\u00ecn \u0111\u00f4 la ti\u1ec1n ph\u1ea1t DEM\/DET do ch\u1ee9ng t\u1eeb sai s\u00f3t. M\u1ed9t d\u00e2y chuy\u1ec1n s\u1ea3n xu\u1ea5t c\u1ee7a nh\u00e0 m\u00e1y FDI ph\u1ea3i \u0111\u00ecnh tr\u1ec7 v\u00ec l\u00f4 nguy\u00ean li\u1ec7u Air Freight tr\u1ec5 ETA.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Trong c\u00e1c t\u00ecnh hu\u1ed1ng n\u00e0y, nh\u1eefng email ph\u00e0n n\u00e0n, y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng (claim) t\u1eeb \u0111\u1ed1i t\u00e1c s\u1ebd l\u1eadp t\u1ee9c xu\u1ea5t hi\u1ec7n. N\u1ebfu kh\u00f4ng c\u00f3 m\u1ed9t <\/span><b>quy tr\u00ecnh x\u1eed l\u00fd \u0111\u01a1n khi\u1ebfu n\u1ea1i<\/b><span style=\"font-weight: 400;\"> r\u00f5 r\u00e0ng, doanh nghi\u1ec7p r\u1ea5t d\u1ec5 r\u01a1i v\u00e0o v\u00f2ng xo\u00e1y \u0111\u00f9n \u0111\u1ea9y tr\u00e1ch nhi\u1ec7m gi\u1eefa Shipper, Consignee, Forwarder v\u00e0 Carrier, d\u1eabn \u0111\u1ebfn thi\u1ec7t h\u1ea1i n\u1eb7ng n\u1ec1 v\u1ec1 t\u00e0i ch\u00ednh v\u00e0 \u0111\u00e1nh m\u1ea5t ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">B\u00e0i vi\u1ebft n\u00e0y s\u1ebd h\u01b0\u1edbng d\u1eabn chi ti\u1ebft c\u00e1ch x\u00e2y d\u1ef1ng v\u00e0 v\u1eadn h\u00e0nh quy tr\u00ecnh gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i chuy\u00ean nghi\u1ec7p, d\u01b0\u1edbi g\u00f3c nh\u00ecn th\u1ef1c ti\u1ec5n c\u1ee7a ho\u1ea1t \u0111\u1ed9ng Supply Chain v\u00e0 Xu\u1ea5t nh\u1eadp kh\u1ea9u.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><b>\u0110\u01a1n khi\u1ebfu n\u1ea1i l\u00e0 g\u00ec?<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Trong l\u0129nh v\u1ef1c v\u1eadn t\u1ea3i qu\u1ed1c t\u1ebf v\u00e0 B2B, \u0111\u01a1n khi\u1ebfu n\u1ea1i (Claim) kh\u00f4ng \u0111\u01a1n thu\u1ea7n l\u00e0 nh\u1eefng ph\u00e0n n\u00e0n v\u1ec1 th\u00e1i \u0111\u1ed9 d\u1ecbch v\u1ee5. \u0110\u00e2y l\u00e0 c\u00e1c v\u0103n b\u1ea3n y\u00eau c\u1ea7u ch\u00ednh th\u1ee9c \u0111\u00f2i h\u1ecfi ph\u00e2n \u0111\u1ecbnh tr\u00e1ch nhi\u1ec7m v\u00e0 b\u1ed3i th\u01b0\u1eddng thi\u1ec7t h\u1ea1i v\u1eadt ch\u1ea5t ho\u1eb7c t\u00e0i ch\u00ednh d\u1ef1a tr\u00ean h\u1ee3p \u0111\u1ed3ng th\u01b0\u01a1ng m\u1ea1i, Incoterms, ho\u1eb7c c\u00e1c v\u1eadn \u0111\u01a1n (Bill of Lading \/ <\/span><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/airandseaglobal.vn\/vi\/awb-la-gi\/\"><span style=\"font-weight: 400;\">Airway Bill<\/span><\/a><\/span><span style=\"font-weight: 400;\">). C\u00e1c lo\u1ea1i \u0111\u01a1n khi\u1ebfu n\u1ea1i ph\u1ed5 bi\u1ebfn nh\u1ea5t trong ng\u00e0nh Logistics bao g\u1ed3m:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Khi\u1ebfu n\u1ea1i v\u1ec1 h\u00e0ng h\u00f3a (Cargo Claims):<\/b><span style=\"font-weight: 400;\"> H\u00e0ng b\u1ecb m\u00f3p m\u00e9o, \u01b0\u1edbt, thi\u1ebfu h\u1ee5t s\u1ed1 l\u01b0\u1ee3ng so v\u1edbi Packing List ho\u1eb7c sai quy c\u00e1ch \u0111\u00f3ng g\u00f3i.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Khi\u1ebfu n\u1ea1i v\u1ec1 th\u1eddi gian (Delay Claims):<\/b><span style=\"font-weight: 400;\"> T\u00e0u tr\u1ec5 chuy\u1ebfn (Delay ETD\/ETA), r\u1edbt h\u00e0ng (Roll cargo) g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ti\u1ebfn \u0111\u1ed9 giao h\u00e0ng ho\u1eb7c s\u1ea3n xu\u1ea5t c\u1ee7a nh\u00e0 m\u00e1y.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Khi\u1ebfu n\u1ea1i v\u1ec1 chi ph\u00ed ph\u00e1t sinh:<\/b><span style=\"font-weight: 400;\"> Tranh ch\u1ea5p v\u1ec1 c\u00e1c kho\u1ea3n ph\u00ed Local Charges b\u1ea5t h\u1ee3p l\u00fd, ti\u1ec1n l\u01b0u container\/l\u01b0u b\u00e3i (DEM\/DET) do ch\u1eadm tr\u1ec5 trong kh\u00e2u truy\u1ec1n t\u1edd khai th\u00f4ng quan (Customs Clearance).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Khi\u1ebfu n\u1ea1i v\u1ec1 ch\u1ee9ng t\u1eeb:<\/b><span style=\"font-weight: 400;\"> Sai l\u1ec7ch th\u00f4ng tin tr\u00ean C\/O, sai HS Code d\u1eabn \u0111\u1ebfn doanh nghi\u1ec7p nh\u1eadp kh\u1ea9u b\u1ecb \u1ea5n \u0111\u1ecbnh thu\u1ebf ho\u1eb7c kh\u00f4ng \u0111\u01b0\u1ee3c h\u01b0\u1edfng thu\u1ebf su\u1ea5t \u01b0u \u0111\u00e3i.<\/span><\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-4242 size-full\" title=\"\u0110\u01a1n khi\u1ebfu n\u1ea1i (claim) li\u00ean quan \u0111\u1ebfn h\u00e0ng h\u00f3a h\u01b0 h\u1ecfng ho\u1eb7c tr\u1ec5 l\u1ecbch.\" src=\"https:\/\/airandseaglobal.vn\/wp-content\/uploads\/2026\/08\/quy-trinh-xu-ly-don-khieu-nai-logistics.jpg\" alt=\"\u0110\u01a1n khi\u1ebfu n\u1ea1i (claim) li\u00ean quan \u0111\u1ebfn h\u00e0ng h\u00f3a h\u01b0 h\u1ecfng ho\u1eb7c tr\u1ec5 l\u1ecbch.\" width=\"700\" height=\"394\" srcset=\"https:\/\/airandseaglobal.vn\/wp-content\/uploads\/2026\/08\/quy-trinh-xu-ly-don-khieu-nai-logistics.jpg 700w, https:\/\/airandseaglobal.vn\/wp-content\/uploads\/2026\/08\/quy-trinh-xu-ly-don-khieu-nai-logistics-300x169.jpg 300w, https:\/\/airandseaglobal.vn\/wp-content\/uploads\/2026\/08\/quy-trinh-xu-ly-don-khieu-nai-logistics-18x10.jpg 18w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">\u0110\u01a1n khi\u1ebfu n\u1ea1i (claim) li\u00ean quan \u0111\u1ebfn h\u00e0ng h\u00f3a h\u01b0 h\u1ecfng ho\u1eb7c tr\u1ec5 l\u1ecbch.<\/span><\/i><\/p>\n<h2 style=\"text-align: justify;\"><b>V\u00ec sao doanh nghi\u1ec7p c\u1ea7n x\u00e2y d\u1ef1ng quy tr\u00ecnh x\u1eed l\u00fd \u0111\u01a1n khi\u1ebfu n\u1ea1i?<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Trong chu\u1ed7i cung \u1ee9ng, m\u1ed9t l\u00f4 h\u00e0ng th\u01b0\u1eddng qua tay r\u1ea5t nhi\u1ec1u b\u00ean: nh\u00e0 cung c\u1ea5p, \u0111\u01a1n v\u1ecb v\u1eadn t\u1ea3i n\u1ed9i \u0111\u1ecba, h\u1ea3i quan, c\u1ea3ng b\u1ed1c, h\u00e3ng t\u00e0u\/h\u00e3ng bay, c\u1ea3ng d\u1ee1 v\u00e0 kho ng\u01b0\u1eddi mua. Khi s\u1ef1 c\u1ed1 x\u1ea3y ra, vi\u1ec7c x\u00e1c \u0111\u1ecbnh &#8220;l\u1ed7i t\u1ea1i ai&#8221; l\u00e0 c\u1ef1c k\u1ef3 ph\u1ee9c t\u1ea1p. M\u1ed9t quy tr\u00ecnh chu\u1ea9n h\u00f3a gi\u00fap doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng l\u1ee3i \u00edch c\u1ed1t l\u00f5i:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Khoanh v\u00f9ng r\u1ee7i ro t\u00e0i ch\u00ednh:<\/b><span style=\"font-weight: 400;\"> Ng\u0103n ch\u1eb7n vi\u1ec7c ph\u1ea3i \u0111\u1ec1n b\u00f9 oan cho nh\u1eefng l\u1ed7i thu\u1ed9c v\u1ec1 Carrier ho\u1eb7c do \u0111i\u1ec1u ki\u1ec7n b\u1ea5t kh\u1ea3 kh\u00e1ng (Force Majeure).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Duy tr\u00ec d\u00f2ng ch\u1ea3y th\u00f4ng tin:<\/b><span style=\"font-weight: 400;\"> Tr\u00e1nh t\u00ecnh tr\u1ea1ng kh\u00e1ch h\u00e0ng ho\u1ea3ng lo\u1ea1n v\u00ec kh\u00f4ng bi\u1ebft l\u00f4 h\u00e0ng c\u1ee7a m\u00ecnh \u0111ang \u0111\u01b0\u1ee3c x\u1eed l\u00fd \u0111\u1ebfn \u0111\u00e2u.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>C\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5:<\/b><span style=\"font-weight: 400;\"> Theo d\u00f5i (tracking) \u0111\u01b0\u1ee3c c\u00e1c l\u1ed7i h\u1ec7 th\u1ed1ng (v\u00ed d\u1ee5: m\u1ed9t \u0111\u1ea1i l\u00fd Forwarder t\u1ea1i n\u01b0\u1edbc ngo\u00e0i th\u01b0\u1eddng xuy\u00ean book thi\u1ebfu t\u1ea3i) \u0111\u1ec3 c\u00f3 ph\u01b0\u01a1ng \u00e1n thay th\u1ebf k\u1ecbp th\u1eddi.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tu\u00e2n th\u1ee7 ph\u00e1p l\u00fd v\u00e0 b\u1ea3o hi\u1ec3m:<\/b><span style=\"font-weight: 400;\"> C\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m h\u00e0ng h\u00f3a lu\u00f4n y\u00eau c\u1ea7u m\u1ed9t b\u1ed9 h\u1ed3 s\u01a1 claim minh b\u1ea1ch, tu\u00e2n th\u1ee7 nghi\u00eam ng\u1eb7t v\u1ec1 m\u1eb7t th\u1eddi gian \u0111\u1ec3 ti\u1ebfn h\u00e0nh b\u1ed3i th\u01b0\u1eddng.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">See more: <\/span><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/airandseaglobal.vn\/vi\/dich-vu-khai-bao-hai-quan\/\"><span style=\"font-weight: 400;\">D\u1ecbch v\u1ee5 khai b\u00e1o h\u1ea3i quan tr\u1ecdn g\u00f3i, chuy\u00ean nghi\u1ec7p 2026<\/span><\/a><\/span><\/p>\n<h2 style=\"text-align: justify;\"><b>Quy tr\u00ecnh x\u1eed l\u00fd \u0111\u01a1n khi\u1ebfu n\u1ea1i chu\u1ea9n g\u1ed3m 7 b\u01b0\u1edbc<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u0110\u1ec3 gi\u1ea3i quy\u1ebft tri\u1ec7t \u0111\u1ec3 c\u00e1c r\u1eafc r\u1ed1i ph\u1ee9c t\u1ea1p trong v\u1eadn t\u1ea3i v\u00e0 xu\u1ea5t nh\u1eadp kh\u1ea9u, doanh nghi\u1ec7p n\u00ean \u00e1p d\u1ee5ng quy tr\u00ecnh 7 b\u01b0\u1edbc ti\u00eau chu\u1ea9n sau:<\/span><\/p>\n<h3 style=\"text-align: justify;\"><b>B\u01b0\u1edbc 1: Ti\u1ebfp nh\u1eadn v\u00e0 ph\u00e2n lo\u1ea1i khi\u1ebfu n\u1ea1i<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">M\u1ecdi khi\u1ebfu n\u1ea1i ph\u1ea3i \u0111\u01b0\u1ee3c ghi nh\u1eadn ch\u00ednh th\u1ee9c qua email ho\u1eb7c h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd (ERP\/CRM), tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng ch\u1ec9 trao \u0111\u1ed5i qua \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c tin nh\u1eafn c\u00e1 nh\u00e2n \u0111\u1ec3 tr\u00e1nh tam sao th\u1ea5t b\u1ea3n. Ngay khi nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o s\u1ef1 c\u1ed1, nh\u00e2n s\u1ef1 ph\u1ee5 tr\u00e1ch (Customer Service ho\u1eb7c Account Manager) c\u1ea7n ghi nh\u1eadn v\u00e0 ph\u00e2n lo\u1ea1i:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Theo t\u00ednh ch\u1ea5t:<\/b><span style=\"font-weight: 400;\"> L\u1ed7i v\u1eadn h\u00e0nh, l\u1ed7i ch\u1ee9ng t\u1eeb, hay thi\u1ec7t h\u1ea1i v\u1eadt ch\u1ea5t.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Theo m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean:<\/b><span style=\"font-weight: 400;\"> C\u00e1c khi\u1ebfu n\u1ea1i \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn d\u00e2y chuy\u1ec1n s\u1ea3n xu\u1ea5t ho\u1eb7c c\u00f3 gi\u00e1 tr\u1ecb b\u1ed3i th\u01b0\u1eddng l\u1edbn c\u1ea7n \u0111\u01b0\u1ee3c b\u00e1o c\u00e1o v\u01b0\u1ee3t c\u1ea5p (escalate) l\u00ean Ban Gi\u00e1m \u0111\u1ed1c ngay l\u1eadp t\u1ee9c.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><b>B\u01b0\u1edbc 2: X\u00e1c nh\u1eadn v\u00e0 ph\u1ea3n h\u1ed3i ban \u0111\u1ea7u (Acknowledge)<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Kh\u00e1ch h\u00e0ng khi g\u1eb7p s\u1ef1 c\u1ed1 th\u01b0\u1eddng r\u1ea5t n\u00f3ng ru\u1ed9t. Doanh nghi\u1ec7p c\u1ea7n g\u1eedi th\u01b0 x\u00e1c nh\u1eadn (Acknowledgement Email) trong v\u00f2ng 2 &#8211; 4 gi\u1edd l\u00e0m vi\u1ec7c.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><b>L\u01b0u \u00fd th\u1ef1c t\u1ebf:<\/b><span style=\"font-weight: 400;\"> Trong ph\u1ea3n h\u1ed3i n\u00e0y, tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng v\u1ed9i nh\u1eadn l\u1ed7i hay h\u1ee9a h\u1eb9n b\u1ed3i th\u01b0\u1eddng. Ch\u1ec9 c\u1ea7n kh\u1eb3ng \u0111\u1ecbnh doanh nghi\u1ec7p \u0111ang t\u00edch c\u1ef1c ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c b\u00ean (h\u00e3ng t\u00e0u, kho b\u00e3i) \u0111\u1ec3 ki\u1ec3m tra t\u00ecnh tr\u1ea1ng th\u1ef1c t\u1ebf v\u00e0 y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng gi\u1eef nguy\u00ean hi\u1ec7n tr\u1ea1ng l\u00f4 h\u00e0ng.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><b>B\u01b0\u1edbc 3: Thu th\u1eadp th\u00f4ng tin v\u00e0 ch\u1ee9ng t\u1eeb ph\u00e1p l\u00fd (Evidence Collection)\u00a0<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">\u0110\u00e2y l\u00e0 kh\u00e2u quy\u1ebft \u0111\u1ecbnh th\u00e0nh b\u1ea1i c\u1ee7a h\u1ed3 s\u01a1 khi\u1ebfu n\u1ea1i, \u0111\u1eb7c bi\u1ec7t khi li\u00ean quan \u0111\u1ebfn H\u00e3ng t\u00e0u v\u00e0 C\u00f4ng ty B\u1ea3o hi\u1ec3m. Ph\u1ea3i thu th\u1eadp h\u1ed3 s\u01a1 tr\u01b0\u1edbc khi h\u1ebft th\u1eddi hi\u1ec7u khi\u1ebfu n\u1ea1i (Time Bar).<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">M\u1ed9t b\u1ed9 &#8220;Hard copy&#8221; chu\u1ea9n \u0111\u1ec3 x\u1eed l\u00fd claim bao g\u1ed3m:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>V\u0103n b\u1ea3n khi\u1ebfu n\u1ea1i ch\u00ednh th\u1ee9c (Letter of Demand &#8211; LOD):<\/b><span style=\"font-weight: 400;\"> N\u00eau r\u00f5 s\u1ed1 ti\u1ec1n y\u00eau c\u1ea7u \u0111\u1ec1n b\u00f9.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>B\u1ed9 ch\u1ee9ng t\u1eeb g\u1ed1c:<\/b><span style=\"font-weight: 400;\"> HBL\/MBL, Commercial Invoice, Packing List, T\u1edd khai h\u1ea3i quan.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>B\u1eb1ng ch\u1ee9ng s\u1ef1 c\u1ed1:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><i><span style=\"font-weight: 400;\">N\u1ebfu tr\u1ec5 l\u1ecbch:<\/span><\/i><span style=\"font-weight: 400;\"> Cung c\u1ea5p Booking Note, EDI Tracking, Notice of Arrival.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><i><span style=\"font-weight: 400;\">N\u1ebfu h\u01b0 h\u1ecfng h\u00e0ng:<\/span><\/i><span style=\"font-weight: 400;\"> B\u1eaft bu\u1ed9c ph\u1ea3i c\u00f3 Bi\u00ean b\u1ea3n d\u1ee1 h\u00e0ng (Tally Sheet \/ EIR t\u1ea1i c\u1ea3ng) ghi ch\u00fa r\u00f5 t\u00ecnh tr\u1ea1ng b\u1ea5t th\u01b0\u1eddng.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Bi\u00ean b\u1ea3n gi\u00e1m \u0111\u1ecbnh (Survey Report):<\/b><span style=\"font-weight: 400;\"> N\u1ebfu t\u1ed5n th\u1ea5t l\u1edbn, Forwarder ph\u1ea3i y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng ho\u1eb7c t\u1ef1 m\u00ecnh thu\u00ea ngay b\u00ean th\u1ee9 3 (nh\u01b0 SGS, Vinacontrol, Control Union) \u0111\u1ebfn hi\u1ec7n tr\u01b0\u1eddng gi\u00e1m \u0111\u1ecbnh t\u1ed5n th\u1ea5t ngay khi m\u1edf cont. H\u00e3ng t\u00e0u\/B\u1ea3o hi\u1ec3m ch\u1ec9 n\u00f3i chuy\u1ec7n d\u1ef1a tr\u00ean k\u1ebft lu\u1eadn c\u1ee7a Survey Report.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><b>B\u01b0\u1edbc 4: \u0110\u00e1nh gi\u00e1 v\u00e0 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n (Root Cause Analysis)<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">B\u1ed9 ph\u1eadn ph\u00e1p ch\u1ebf ho\u1eb7c chuy\u00ean vi\u00ean x\u1eed l\u00fd Claim s\u1ebd ng\u1ed3i l\u1ea1i ph\u00e2n t\u00edch h\u1ed3 s\u01a1 \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh &#8220;L\u1ed7i thu\u1ed9c v\u1ec1 ai&#8221;:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Chi\u1ebfu theo Incoterms:<\/b> <a href=\"https:\/\/vi.wikipedia.org\/wiki\/Incoterm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Incoterms<\/span><\/a><span style=\"font-weight: 400;\"> gi\u00fap x\u00e1c \u0111\u1ecbnh th\u1eddi \u0111i\u1ec3m chuy\u1ec3n giao r\u1ee7i ro, chi ph\u00ed v\u00e0 tr\u00e1ch nhi\u1ec7m gi\u1eefa ng\u01b0\u1eddi b\u00e1n v\u00e0 ng\u01b0\u1eddi mua, nh\u01b0ng kh\u00f4ng ph\u1ea3i l\u00e0 c\u0103n c\u1ee9 duy nh\u1ea5t \u0111\u1ec3 k\u1ebft lu\u1eadn b\u00ean ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi t\u1ed5n th\u1ea5t. V\u00ed d\u1ee5, <\/span><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/thuvienphapluat.vn\/phap-luat\/dieu-kien-fob-la-gi-noi-dung-dieu-kien-fob-tai-incoterms-nhu-the-nao-duoc-thoa-thuan-ap-dung-incote-104586-176593.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">v\u1edbi \u0111i\u1ec1u ki\u1ec7n FOB<\/span><\/a><\/span><span style=\"font-weight: 400;\">, r\u1ee7i ro \u0111\u1ed1i v\u1edbi h\u00e0ng h\u00f3a chuy\u1ec3n t\u1eeb ng\u01b0\u1eddi b\u00e1n sang ng\u01b0\u1eddi mua khi h\u00e0ng \u0111\u01b0\u1ee3c x\u1ebfp l\u00ean t\u00e0u t\u1ea1i c\u1ea3ng giao h\u00e0ng \u0111\u00e3 ch\u1ec9 \u0111\u1ecbnh. N\u1ebfu h\u00e0ng b\u1ecb h\u01b0 h\u1ecfng tr\u01b0\u1edbc th\u1eddi \u0111i\u1ec3m n\u00e0y, c\u1ea7n ti\u1ebfp t\u1ee5c ki\u1ec3m tra tr\u00e1ch nhi\u1ec7m c\u1ee7a ng\u01b0\u1eddi b\u00e1n, \u0111\u01a1n v\u1ecb v\u1eadn t\u1ea3i n\u1ed9i \u0111\u1ecba ho\u1eb7c c\u00e1c b\u00ean li\u00ean quan d\u1ef1a tr\u00ean ch\u1ee9ng t\u1eeb v\u00e0 h\u1ee3p \u0111\u1ed3ng th\u1ef1c t\u1ebf.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Chi\u1ebfu theo lo\u1ea1i t\u1ed5n th\u1ea5t:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">H\u00e0ng n\u00f4ng s\u1ea3n b\u1ecb th\u1ed1i h\u1ecfng do b\u1ea3n ch\u1ea5t t\u1ef1 nhi\u00ean (Inherent vice) -&gt; Kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ec1n b\u00f9.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">H\u00e0ng \u01b0\u1edbt do v\u1ecf container th\u1ee7ng r\u1ec9 s\u00e9t (Bad condition cont) -&gt; L\u1ed7i c\u1ea5p r\u1ed7ng c\u1ee7a H\u00e3ng t\u00e0u (Carrier).<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ki\u1ec3m tra \u0111i\u1ec1u ki\u1ec7n b\u1ea5t kh\u1ea3 kh\u00e1ng (Force Majeure):<\/b><span style=\"font-weight: 400;\"> \u1ebfu ch\u1eadm tr\u1ec5 ho\u1eb7c t\u1ed5n th\u1ea5t ph\u00e1t sinh do c\u00e1c s\u1ef1 ki\u1ec7n n\u1eb1m ngo\u00e0i kh\u1ea3 n\u0103ng ki\u1ec3m so\u00e1t h\u1ee3p l\u00fd nh\u01b0 thi\u00ean tai, \u0111\u00ecnh c\u00f4ng ho\u1eb7c t\u00ecnh tr\u1ea1ng t\u1eafc ngh\u1ebdn nghi\u00eam tr\u1ecdng t\u1ea1i c\u1ea3ng, c\u1ea7n \u0111\u1ed1i chi\u1ebfu \u0111i\u1ec1u kho\u1ea3n Force Majeure trong h\u1ee3p \u0111\u1ed3ng, v\u1eadn \u0111\u01a1n v\u00e0 lu\u1eadt \u00e1p d\u1ee5ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh tr\u00e1ch nhi\u1ec7m c\u1ee7a c\u00e1c b\u00ean. Kh\u00f4ng n\u00ean m\u1eb7c \u0111\u1ecbnh m\u1ecdi tr\u01b0\u1eddng h\u1ee3p ch\u1eadm t\u00e0u do y\u1ebfu t\u1ed1 kh\u00e1ch quan \u0111\u1ec1u \u0111\u01b0\u1ee3c mi\u1ec5n tr\u00e1ch nhi\u1ec7m.\u00a0<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><b>B\u01b0\u1edbc 5: \u0110\u1ec1 xu\u1ea5t ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Sau khi ph\u00e2n \u0111\u1ecbnh tr\u00e1ch nhi\u1ec7m, doanh nghi\u1ec7p Logistics \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n \u0111\u00e0m ph\u00e1n v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>N\u1ebfu l\u1ed7i do H\u00e3ng t\u00e0u\/Carrier:<\/b><span style=\"font-weight: 400;\"> Forwarder \u0111\u00f3ng vai tr\u00f2 \u0111\u1ea1i di\u1ec7n kh\u00e1ch h\u00e0ng (Agent), n\u1ed9p h\u1ed3 s\u01a1 claim l\u00ean h\u00e3ng t\u00e0u. L\u00fac n\u00e0y c\u1ea7n qu\u1ea3n tr\u1ecb k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch: H\u00e3ng t\u00e0u ch\u1ec9 \u0111\u1ec1n b\u00f9 theo Gi\u1edbi h\u1ea1n tr\u00e1ch nhi\u1ec7m (Limit of Liability) quy \u0111\u1ecbnh b\u1edfi C\u00f4ng \u01b0\u1edbc qu\u1ed1c t\u1ebf t\u00ednh theo SDR\/kg <\/span><i><span style=\"font-weight: 400;\">(<\/span><\/i><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/en.wikipedia.org\/wiki\/Special_drawing_rights\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">Special Drawing Rights<\/span><\/i><\/a><\/span><i><span style=\"font-weight: 400;\"> &#8211; Quy\u1ec1n r\u00fat v\u1ed1n \u0111\u1eb7c bi\u1ec7t do Qu\u1ef9 Ti\u1ec1n t\u1ec7 Qu\u1ed1c t\u1ebf IMF quy \u0111\u1ecbnh)<\/span><\/i><span style=\"font-weight: 400;\">, ch\u1ee9 kh\u00f4ng \u0111\u1ec1n b\u00f9 100% gi\u00e1 tr\u1ecb Invoice tr\u1eeb khi c\u00f3 mua b\u1ea3o hi\u1ec3m h\u00e0ng h\u00f3a.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>N\u1ebfu l\u1ed7i do Forwarder (VD: qu\u00ean submit SI d\u1eabn \u0111\u1ebfn r\u1edbt t\u00e0u):<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><i><span style=\"font-weight: 400;\">Ph\u01b0\u01a1ng \u00e1n 1:<\/span><\/i><span style=\"font-weight: 400;\"> Th\u01b0\u01a1ng l\u01b0\u1ee3ng \u0111\u1ec1n b\u00f9 tr\u1ef1c ti\u1ebfp c\u00e1c chi ph\u00ed ph\u00e1t sinh th\u1ef1c t\u1ebf (c\u00f3 h\u00f3a \u0111\u01a1n ch\u1ee9ng t\u1eeb h\u1ee3p l\u1ec7).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><i><span style=\"font-weight: 400;\">Ph\u01b0\u01a1ng \u00e1n 2:<\/span><\/i><span style=\"font-weight: 400;\"> Kh\u1ea5u tr\u1eeb v\u00e0o c\u01b0\u1edbc v\u1eadn t\u1ea3i (Freight deduction) cho c\u00e1c l\u00f4 h\u00e0ng ti\u1ebfp theo.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>K\u00fd bi\u00ean b\u1ea3n th\u1ecfa thu\u1eadn (Release and Discharge):<\/b><span style=\"font-weight: 400;\"> Khi hai b\u00ean th\u1ed1ng nh\u1ea5t m\u1ee9c \u0111\u1ec1n b\u00f9, ph\u1ea3i k\u00fd v\u0103n b\u1ea3n n\u00e0y \u0111\u1ec3 ch\u1ea5m d\u1ee9t khi\u1ebfu n\u1ea1i, ng\u0103n ch\u1eb7n vi\u1ec7c kh\u00e1ch h\u00e0ng ti\u1ebfp t\u1ee5c kh\u1edfi ki\u1ec7n trong t\u01b0\u01a1ng lai v\u1ec1 c\u00f9ng m\u1ed9t s\u1ef1 vi\u1ec7c.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><b>B\u01b0\u1edbc 6: Th\u1ef1c hi\u1ec7n gi\u1ea3i quy\u1ebft v\u00e0 th\u00f4ng b\u00e1o<\/b><\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>H\u00e0nh \u0111\u1ed9ng kh\u1eafc ph\u1ee5c kh\u1ea9n c\u1ea5p (Fix the problem first):<\/b><span style=\"font-weight: 400;\"> Trong Logistics, nguy\u00ean t\u1eafc l\u00e0 &#8220;C\u1ee9u h\u00e0ng tr\u01b0\u1edbc, c\u00e3i nhau sau&#8221;. V\u00ed d\u1ee5: N\u1ebfu h\u00e0ng \u0111ang n\u1eb1m \u1edf c\u1ea3ng ph\u00e1t sinh DEM\/DET m\u1ed7i ng\u00e0y, Forwarder c\u00f3 th\u1ec3 \u0111\u1ec1 xu\u1ea5t \u1ee9ng ti\u1ec1n \u0111\u00f3ng ph\u1ea1t \u0111\u1ec3 r\u00fat h\u00e0ng ra cho nh\u00e0 m\u00e1y s\u1ea3n xu\u1ea5t k\u1ecbp ti\u1ebfn \u0111\u1ed9, sau \u0111\u00f3 m\u1edbi ti\u1ebfp t\u1ee5c claim h\u00e3ng t\u00e0u \u0111\u00f2i l\u1ea1i ti\u1ec1n. Ho\u1eb7c n\u1ebfu r\u1edbt t\u00e0u bi\u1ec3n, l\u1eadp t\u1ee9c book chuy\u1ebfn bay Express Air Freight b\u00f9 \u0111\u1eafp.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>C\u1eadp nh\u1eadt ti\u1ebfn \u0111\u1ed9 (Daily Update):<\/b><span style=\"font-weight: 400;\"> D\u00f9 \u0111ang ch\u1edd H\u00e3ng t\u00e0u hay H\u1ea3i quan tr\u1ea3 l\u1eddi, nh\u00e2n vi\u00ean CS v\u1eabn ph\u1ea3i g\u1eedi email c\u1eadp nh\u1eadt cho kh\u00e1ch (VD: <\/span><i><span style=\"font-weight: 400;\">&#8220;H\u00e3ng t\u00e0u \u0111\u00e3 nh\u1eadn \u0111\u1ee7 h\u1ed3 s\u01a1 v\u00e0 \u0111ang tr\u00ecnh tr\u1ee5 s\u1edf ch\u00ednh duy\u1ec7t, d\u1ef1 ki\u1ebfn 7 ng\u00e0y c\u00f3 ph\u1ea3n h\u1ed3i&#8221;<\/span><\/i><span style=\"font-weight: 400;\">). <\/span><i><span style=\"font-weight: 400;\">Nguy\u00ean t\u1eafc: &#8220;No update is still an update&#8221; (Kh\u00f4ng c\u00f3 th\u00f4ng tin m\u1edbi c\u0169ng ph\u1ea3i b\u00e1o c\u00e1o l\u00e0 \u0111ang theo d\u00f5i).<\/span><\/i><\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><b>B\u01b0\u1edbc 7: \u0110\u00f3ng khi\u1ebfu n\u1ea1i v\u00e0 l\u01b0u tr\u1eef h\u1ed3 s\u01a1<\/b><\/h3>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ho\u00e0n t\u1ea5t vi\u1ec7c chi tr\u1ea3 \u0111\u1ec1n b\u00f9 ho\u1eb7c cung c\u1ea5p d\u1ecbch v\u1ee5 b\u00f9 \u0111\u1eafp.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110\u00f3ng Ticket\/Claim tr\u00ean h\u1ec7 th\u1ed1ng ERP.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u1eadp b\u00e1o c\u00e1o CAPA (Corrective and Preventive Action &#8211; H\u00e0nh \u0111\u1ed9ng kh\u1eafc ph\u1ee5c v\u00e0 ph\u00f2ng ng\u1eeba): Tr\u01b0\u1edfng b\u1ed9 ph\u1eadn ph\u1ea3i h\u1ecdp team \u0111\u1ec3 r\u00fat kinh nghi\u1ec7m.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><i><span style=\"font-weight: 400;\">V\u00ed d\u1ee5:<\/span><\/i><span style=\"font-weight: 400;\"> N\u1ebfu l\u1ed7i do \u0111\u1ea1i l\u00fd (Co-loader) l\u00e0m m\u1ea5t ch\u1ee9ng t\u1eeb, c\u00f3 c\u1ea7n \u0111\u1ed5i \u0111\u1ea1i l\u00fd kh\u00f4ng? N\u1ebfu l\u1ed7i do nh\u00e2n vi\u00ean CS qu\u00ean check deadline, c\u00f3 c\u1ea7n thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng c\u1ea3nh b\u00e1o t\u1ef1 \u0111\u1ed9ng tr\u00ean ph\u1ea7n m\u1ec1m kh\u00f4ng?<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4240 size-full\" title=\"Quy tr\u00ecnh 7 b\u01b0\u1edbc x\u1eed l\u00fd \u0111\u01a1n khi\u1ebfu n\u1ea1i\" src=\"https:\/\/airandseaglobal.vn\/wp-content\/uploads\/2026\/08\/7-buoc-quy-trinh-xu-ly-khieu-nai.jpg\" alt=\"Quy tr\u00ecnh 7 b\u01b0\u1edbc x\u1eed l\u00fd \u0111\u01a1n khi\u1ebfu n\u1ea1i\" width=\"700\" height=\"394\" srcset=\"https:\/\/airandseaglobal.vn\/wp-content\/uploads\/2026\/08\/7-buoc-quy-trinh-xu-ly-khieu-nai.jpg 700w, https:\/\/airandseaglobal.vn\/wp-content\/uploads\/2026\/08\/7-buoc-quy-trinh-xu-ly-khieu-nai-300x169.jpg 300w, https:\/\/airandseaglobal.vn\/wp-content\/uploads\/2026\/08\/7-buoc-quy-trinh-xu-ly-khieu-nai-18x10.jpg 18w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Quy tr\u00ecnh 7 b\u01b0\u1edbc x\u1eed l\u00fd \u0111\u01a1n khi\u1ebfu n\u1ea1i<\/span><\/i><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">M\u1ed9t quy tr\u00ecnh 7 b\u01b0\u1edbc \u0111\u01b0\u1ee3c v\u1eadn h\u00e0nh tr\u01a1n tru kh\u00f4ng ch\u1ec9 gi\u00fap doanh nghi\u1ec7p ch\u1eb7n \u0111\u1ee9ng &#8220;l\u1ed7 h\u1ed5ng&#8221; t\u00e0i ch\u00ednh m\u00e0 c\u00f2n bi\u1ebfn m\u1ed9t s\u1ef1 c\u1ed1 ti\u00eau c\u1ef1c th\u00e0nh c\u01a1 h\u1ed9i ghi \u0111i\u1ec3m tuy\u1ec7t \u0111\u1ed1i v\u1ec1 s\u1ef1 chuy\u00ean nghi\u1ec7p trong m\u1eaft kh\u00e1ch h\u00e0ng B2B.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">See more: <\/span><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/airandseaglobal.vn\/vi\/van-tai-duong-bien-la-gi\/\"><span style=\"font-weight: 400;\">V\u1eadn t\u1ea3i \u0111\u01b0\u1eddng bi\u1ec3n l\u00e0 g\u00ec? T\u1ed5ng quan chi ti\u1ebft t\u1eeb A-Z<\/span><\/a><\/span><\/p>\n<h2 style=\"text-align: justify;\"><b>Nh\u1eefng nguy\u00ean t\u1eafc c\u1ea7n tu\u00e2n th\u1ee7 khi x\u1eed l\u00fd \u0111\u01a1n khi\u1ebfu n\u1ea1i<\/b><\/h2>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Minh b\u1ea1ch v\u00e0 kh\u00e1ch quan:<\/b><span style=\"font-weight: 400;\"> M\u1ecdi ph\u00e1n quy\u1ebft ph\u1ea3i d\u1ef1a tr\u00ean c\u01a1 s\u1edf ph\u00e1p l\u00fd, h\u1ee3p \u0111\u1ed3ng th\u01b0\u01a1ng m\u1ea1i v\u00e0 v\u1eadn \u0111\u01a1n, tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng x\u1eed l\u00fd theo c\u1ea3m t\u00ednh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tu\u00e2n th\u1ee7 gi\u1edbi h\u1ea1n tr\u00e1ch nhi\u1ec7m (Limit of Liability):<\/b><span style=\"font-weight: 400;\"> Trong v\u1eadn t\u1ea3i qu\u1ed1c t\u1ebf, tr\u00e1ch nhi\u1ec7m \u0111\u1ec1n b\u00f9 c\u1ee7a h\u00e3ng t\u00e0u v\u00e0 Forwarder b\u1ecb gi\u1edbi h\u1ea1n b\u1edfi c\u00e1c c\u00f4ng \u01b0\u1edbc qu\u1ed1c t\u1ebf (v\u00ed d\u1ee5: Hague-Visby Rules). Doanh nghi\u1ec7p c\u1ea7n gi\u1ea3i th\u00edch r\u00f5 \u0111i\u1ec1u kho\u1ea3n n\u00e0y cho kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t khi h\u1ecd kh\u00f4ng mua b\u1ea3o hi\u1ec3m h\u00e0ng h\u00f3a.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>K\u1ecbp th\u1eddi (Timeliness):<\/b><span style=\"font-weight: 400;\"> C\u00e1c h\u00e3ng t\u00e0u, h\u00e3ng bay v\u00e0 c\u00f4ng ty b\u1ea3o hi\u1ec3m lu\u00f4n c\u00f3 &#8220;th\u1eddi gian v\u00e0ng&#8221; (Time Bar) kh\u1eaft khe \u0111\u1ec3 ti\u1ebfp nh\u1eadn h\u1ed3 s\u01a1. C\u1ee5 th\u1ec3, \u0111\u1ed1i v\u1edbi v\u1eadn t\u1ea3i \u0111\u01b0\u1eddng bi\u1ec3n (theo Hague-Visby Rules), th\u1eddi gian khi\u1ebfu n\u1ea1i th\u01b0\u1eddng l\u00e0 3 ng\u00e0y \u0111\u1ed1i v\u1edbi t\u1ed5n th\u1ea5t nh\u00ecn th\u1ea5y \u0111\u01b0\u1ee3c (nh\u01b0 r\u00e1ch bao b\u00ec, m\u1ea5t k\u1eb9p ch\u00ec) v\u00e0 7 &#8211; 14 ng\u00e0y \u0111\u1ed1i v\u1edbi t\u1ed5n th\u1ea5t \u1ea9n t\u00ec. Trong khi \u0111\u00f3, v\u1eadn t\u1ea3i \u0111\u01b0\u1eddng h\u00e0ng kh\u00f4ng (theo C\u00f4ng \u01b0\u1edbc Montreal) quy \u0111\u1ecbnh m\u1ed1c th\u1eddi gian l\u00e0 14 ng\u00e0y cho h\u00e0ng h\u00f3a h\u01b0 h\u1ecfng v\u00e0 t\u1ed1i \u0111a 21 ng\u00e0y cho h\u00e0ng tr\u1ec5 h\u1eb9n. N\u1ebfu doanh nghi\u1ec7p n\u1ed9p h\u1ed3 s\u01a1 qu\u00e1 th\u1eddi h\u1ea1n quy \u0111\u1ecbnh n\u00e0y, m\u1ecdi \u0111\u01a1n khi\u1ebfu n\u1ea1i s\u1ebd m\u1eb7c nhi\u00ean b\u1ecb t\u1eeb ch\u1ed1i b\u1ed3i th\u01b0\u1eddng.\u00a0<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><b>C\u00e1c l\u1ed7i th\u01b0\u1eddng g\u1eb7p trong qu\u00e1 tr\u00ecnh x\u1eed l\u00fd \u0111\u01a1n khi\u1ebfu n\u1ea1i<\/b><\/h2>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ch\u1eadm tr\u1ec5 trong giao ti\u1ebfp:<\/b><span style=\"font-weight: 400;\"> L\u1ea3ng tr\u00e1nh c\u00e1c cu\u1ed9c g\u1ecdi c\u1ee7a kh\u00e1ch h\u00e0ng khi s\u1ef1 c\u1ed1 x\u1ea3y ra. Tr\u1ed1n tr\u00e1nh ch\u1ec9 l\u00e0m gia t\u0103ng s\u1ef1 ph\u1eabn n\u1ed9 v\u00e0 khi\u1ebfn kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 th\u1ea5p n\u0103ng l\u1ef1c x\u1eed l\u00fd kh\u1ee7ng ho\u1ea3ng c\u1ee7a \u0111\u01a1n v\u1ecb Logistics.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Thi\u1ebfu b\u1eb1ng ch\u1ee9ng hi\u1ec7n tr\u01b0\u1eddng:<\/b><span style=\"font-weight: 400;\"> Kh\u00e1ch h\u00e0ng khui h\u00e0ng, d\u1ecdn d\u1eb9p hi\u1ec7n tr\u01b0\u1eddng r\u1ed3i m\u1edbi b\u00e1o h\u00e0ng h\u1ecfng. L\u00fac n\u00e0y, kh\u00f4ng c\u00f3 c\u01a1 s\u1edf n\u00e0o \u0111\u1ec3 \u0111\u00f2i b\u1ed3i th\u01b0\u1eddng t\u1eeb Carrier hay b\u1ea3o hi\u1ec3m. <\/span><i><span style=\"font-weight: 400;\">Kinh nghi\u1ec7m: Lu\u00f4n d\u1eb7n d\u00f2 Consignee quay video qu\u00e1 tr\u00ecnh c\u1eaft seal v\u00e0 m\u1edf container.<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>H\u1ee9a h\u1eb9n v\u01b0\u1ee3t qu\u00e1 th\u1ea9m quy\u1ec1n:<\/b><span style=\"font-weight: 400;\"> Nh\u00e2n vi\u00ean t\u1ef1 \u00fd h\u1ee9a \u0111\u1ec1n b\u00f9 100% gi\u00e1 tr\u1ecb l\u00f4 h\u00e0ng m\u00e0 ch\u01b0a ki\u1ec3m tra \u0111i\u1ec1u kho\u1ea3n b\u1ea3o hi\u1ec3m c\u0169ng nh\u01b0 gi\u1edbi h\u1ea1n \u0111\u1ec1n b\u00f9 t\u1ed1i \u0111a c\u1ee7a c\u00f4ng ty.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4241 size-full\" title=\"L\u01b0u gi\u1eef b\u1eb1ng ch\u1ee9ng hi\u1ec7n tr\u01b0\u1eddng khi x\u1ea3y ra h\u01b0 h\u1ecfng\" src=\"https:\/\/airandseaglobal.vn\/wp-content\/uploads\/2026\/08\/ang-chung-giam-dinh-ton-that-hang-hoa.jpg\" alt=\"L\u01b0u gi\u1eef b\u1eb1ng ch\u1ee9ng hi\u1ec7n tr\u01b0\u1eddng khi x\u1ea3y ra h\u01b0 h\u1ecfng\" width=\"700\" height=\"394\" srcset=\"https:\/\/airandseaglobal.vn\/wp-content\/uploads\/2026\/08\/ang-chung-giam-dinh-ton-that-hang-hoa.jpg 700w, https:\/\/airandseaglobal.vn\/wp-content\/uploads\/2026\/08\/ang-chung-giam-dinh-ton-that-hang-hoa-300x169.jpg 300w, https:\/\/airandseaglobal.vn\/wp-content\/uploads\/2026\/08\/ang-chung-giam-dinh-ton-that-hang-hoa-18x10.jpg 18w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">L\u01b0u gi\u1eef b\u1eb1ng ch\u1ee9ng hi\u1ec7n tr\u01b0\u1eddng khi x\u1ea3y ra h\u01b0 h\u1ecfng<\/span><\/i><\/p>\n<h2 style=\"text-align: justify;\"><b>Th\u1eddi gian x\u1eed l\u00fd \u0111\u01a1n khi\u1ebfu n\u1ea1i bao l\u00e2u l\u00e0 h\u1ee3p l\u00fd?<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Th\u1ef1c t\u1ebf kh\u00f4ng c\u00f3 m\u1ed9t m\u1ed1c th\u1eddi gian c\u1ed1 \u0111\u1ecbnh cho m\u1ecdi lo\u1ea1i khi\u1ebfu n\u1ea1i, b\u1edfi \u0111i\u1ec1u n\u00e0y ph\u1ee5 thu\u1ed9c v\u00e0o t\u00ednh ch\u1ea5t s\u1ef1 vi\u1ec7c v\u00e0 c\u00e1c b\u00ean li\u00ean quan:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>L\u1ed7i ch\u1ee9ng t\u1eeb (Customs, Bill of Lading):<\/b><span style=\"font-weight: 400;\"> C\u1ea7n x\u1eed l\u00fd d\u1ee9t \u0111i\u1ec3m ngay trong <\/span><b>24 \u2013 48 gi\u1edd<\/b><span style=\"font-weight: 400;\"> \u0111\u1ec3 k\u1ecbp th\u00f4ng quan, tr\u00e1nh ph\u00e1t sinh ph\u00ed l\u01b0u kho b\u00e3i.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tranh ch\u1ea5p chi ph\u00ed (Local charges, DEM\/DET):<\/b><span style=\"font-weight: 400;\"> Th\u01b0\u1eddng m\u1ea5t t\u1eeb <\/span><b>3 \u2013 5 ng\u00e0y l\u00e0m vi\u1ec7c<\/b><span style=\"font-weight: 400;\"> \u0111\u1ec3 \u0111\u1ed1i so\u00e1t v\u1edbi c\u00e1c \u0111\u1ea1i l\u00fd v\u00e0 h\u00e3ng t\u00e0u.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Khi\u1ebfu n\u1ea1i h\u01b0 h\u1ecfng h\u00e0ng h\u00f3a c\u00f3 li\u00ean quan \u0111\u1ebfn b\u1ea3o hi\u1ec3m\/H\u00e3ng t\u00e0u:<\/b><span style=\"font-weight: 400;\"> Th\u01b0\u1eddng k\u00e9o d\u00e0i t\u1eeb <\/span><b>30 ng\u00e0y \u0111\u1ebfn 90 ng\u00e0y<\/b><span style=\"font-weight: 400;\">. Qu\u00e1 tr\u00ecnh n\u00e0y l\u00e2u v\u00ec ph\u1ea3i ch\u1edd b\u00e1o c\u00e1o gi\u00e1m \u0111\u1ecbnh, \u0111\u00e1nh gi\u00e1 c\u1ee7a chuy\u00ean gia t\u00ednh to\u00e1n t\u1ed5n th\u1ea5t (Adjuster) v\u00e0 quy tr\u00ecnh duy\u1ec7t chi ph\u1ee9c t\u1ea1p t\u1eeb tr\u1ee5 s\u1edf ch\u00ednh c\u1ee7a h\u00e3ng t\u00e0u.<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><b>Doanh nghi\u1ec7p n\u00ean \u1ee9ng d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd khi\u1ebfu n\u1ea1i khi n\u00e0o?<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Khi doanh nghi\u1ec7p xu\u1ea5t nh\u1eadp kh\u1ea9u c\u00f3 l\u01b0\u1ee3ng shipment m\u1ed7i th\u00e1ng l\u00ean t\u1edbi h\u00e0ng tr\u0103m TEU, ho\u1eb7c khi Forwarder \u0111ang ph\u1ee5c v\u1ee5 c\u00e1c t\u1eadp \u0111o\u00e0n l\u1edbn c\u00f3 <\/span><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/en.wikipedia.org\/wiki\/Service-level_agreement\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">SLA (Service Level Agreement)<\/span><\/a><\/span><span style=\"font-weight: 400;\"> kh\u1eaft khe, vi\u1ec7c qu\u1ea3n l\u00fd b\u1eb1ng Excel th\u1ee7 c\u00f4ng ch\u1eafc ch\u1eafn s\u1ebd d\u1eabn \u0111\u1ebfn tr\u1ec5 h\u1ea1n (miss deadline) ho\u1eb7c th\u1ea5t l\u1ea1c ch\u1ee9ng t\u1eeb.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">L\u00fac n\u00e0y, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd khi\u1ebfu n\u1ea1i (th\u01b0\u1eddng \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p trong h\u1ec7 th\u1ed1ng ERP ho\u1eb7c ph\u1ea7n m\u1ec1m Forwarding chuy\u00ean d\u1ee5ng) l\u00e0 c\u00f4ng c\u1ee5 b\u1eaft bu\u1ed9c. H\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng h\u00f3a vi\u1ec7c g\u00e1n task cho nh\u00e2n s\u1ef1, c\u1ea3nh b\u00e1o m\u1ed1c th\u1eddi gian Time Bar \u0111\u1ec3 g\u1eedi claim cho h\u00e3ng t\u00e0u k\u1ecbp th\u1eddi, v\u00e0 t\u1ef1 \u0111\u1ed9ng tr\u00edch xu\u1ea5t c\u00e1c b\u00e1o c\u00e1o thi\u1ec7t h\u1ea1i \u0111\u1ec3 \u0111\u1ed1i so\u00e1t t\u00e0i ch\u00ednh minh b\u1ea1ch.<\/span><\/p>\n<p style=\"text-align: justify;\"><b>K\u1ebft lu\u1eadn<\/b><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">X\u1eed l\u00fd khi\u1ebfu n\u1ea1i ch\u01b0a bao gi\u1edd l\u00e0 m\u1ed9t b\u00e0i to\u00e1n d\u1ec5 d\u00e0ng. Ph\u00eda sau m\u1ed7i quy tr\u00ecnh kh\u00f4ng ch\u1ec9 l\u00e0 c\u00e2u chuy\u1ec7n \u0111\u1ec1n b\u00f9 thi\u1ec7t h\u1ea1i t\u00e0i ch\u00ednh, m\u00e0 c\u00f2n l\u00e0 \u00e1p l\u1ef1c gi\u1eef g\u00ecn uy t\u00edn v\u1edbi \u0111\u1ed1i t\u00e1c. Tuy nhi\u00ean, trong m\u1ed9t ng\u00e0nh \u0111\u1eb7c th\u00f9 \u0111\u1ea7y r\u1eaby bi\u1ebfn s\u1ed1 nh\u01b0 Logistics, s\u1ef1 c\u1ed1 l\u00e0 \u0111i\u1ec1u kh\u00f3 tr\u00e1nh kh\u1ecfi. Tr\u1ec5 t\u00e0u, r\u1edbt cont hay h\u00e0ng h\u00f3a h\u1ecfng h\u00f3c kh\u00f4ng ph\u1ea3i l\u00e0 d\u1ea5u ch\u1ea5m h\u1ebft cho m\u1ed9t m\u1ed1i quan h\u1ec7 l\u00e0m \u0103n. Ch\u00ednh c\u00e1ch \u0111\u1ed1i di\u1ec7n, g\u1ee1 r\u1ed1i v\u00e0 minh b\u1ea1ch th\u00f4ng tin m\u1edbi l\u00e0 th\u01b0\u1edbc \u0111o ch\u00e2n th\u1ef1c nh\u1ea5t v\u1ec1 n\u0103ng l\u1ef1c qu\u1ea3n tr\u1ecb. M\u1ed9t quy tr\u00ecnh b\u00e0i b\u1ea3n s\u1ebd gi\u00fap doanh nghi\u1ec7p chuy\u1ec3n t\u1eeb th\u1ebf b\u1ecb \u0111\u1ed9ng &#8220;ch\u1eefa ch\u00e1y&#8221; sang ch\u1ee7 \u0111\u1ed9ng ki\u1ec3m so\u00e1t r\u1ee7i ro.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Tr\u00ean h\u00e0nh tr\u00ecnh v\u1eadn h\u00e0nh chu\u1ed7i cung \u1ee9ng ph\u1ee9c t\u1ea1p \u0111\u00f3, c\u00e1c doanh nghi\u1ec7p xu\u1ea5t nh\u1eadp kh\u1ea9u kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i t\u1ef1 m\u00ecnh g\u1ed3ng g\u00e1nh m\u1ecdi lo \u00e2u. N\u1ebfu \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t \u0111\u1ed1i t\u00e1c \u0111\u1ee7 am hi\u1ec3u th\u1ef1c chi\u1ebfn \u0111\u1ec3 san s\u1ebb g\u00e1nh n\u1eb7ng, Air &amp; Sea Global lu\u00f4n l\u00e0 s\u1ef1 l\u1ef1a ch\u1ecdn \u0111\u00e1ng tin c\u1eady.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Thay v\u00ec ch\u1ec9 cung c\u1ea5p d\u1ecbch v\u1ee5 v\u1eadn t\u1ea3i th\u00f4ng th\u01b0\u1eddng, <\/span><a href=\"https:\/\/airandseaglobal.vn\/vi\/\"><span style=\"font-weight: 400;\"><span style=\"color: #ff0000;\">Air &amp; Sea Global<\/span> <\/span><\/a><span style=\"font-weight: 400;\">mang \u0111\u1ebfn c\u00e1c gi\u1ea3i ph\u00e1p r\u00e0 so\u00e1t ch\u1ee9ng t\u1eeb, t\u01b0 v\u1ea5n r\u1ee7i ro v\u00e0 b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ph\u00e1p l\u00fd ngay t\u1eeb kh\u00e2u l\u00ean k\u1ebf ho\u1ea1ch Booking. Vi\u1ec7c giao ph\u00f3 l\u00f4 h\u00e0ng cho m\u1ed9t \u0111\u01a1n v\u1ecb logistics chuy\u00ean nghi\u1ec7p s\u1ebd gi\u00fap doanh nghi\u1ec7p ho\u00e0n to\u00e0n an t\u00e2m, t\u1eeb \u0111\u00f3 t\u1eadp trung t\u1ed1i \u0111a ngu\u1ed3n l\u1ef1c v\u00e0o vi\u1ec7c ph\u00e1t tri\u1ec3n ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ed1t l\u00f5i.<\/span><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>M\u1ed9t l\u00f4 h\u00e0ng nh\u1eadp kh\u1ea9u c\u1eadp c\u1ea3ng nh\u01b0ng ph\u00e1t hi\u1ec7n h\u1ecfng h\u00f3c do ng\u1ea5m n\u01b0\u1edbc bi\u1ec3n. M\u1ed9t container b\u1ecb l\u01b0u b\u00e3i ph\u00e1t sinh h\u00e0ng ngh\u00ecn \u0111\u00f4 la ti\u1ec1n ph\u1ea1t DEM\/DET do ch\u1ee9ng t\u1eeb sai s\u00f3t. M\u1ed9t d\u00e2y chuy\u1ec1n s\u1ea3n xu\u1ea5t c\u1ee7a nh\u00e0 m\u00e1y FDI ph\u1ea3i \u0111\u00ecnh tr\u1ec7 v\u00ec l\u00f4 nguy\u00ean li\u1ec7u Air Freight tr\u1ec5 ETA. [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":4240,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4239","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc"],"_links":{"self":[{"href":"https:\/\/airandseaglobal.vn\/en\/wp-json\/wp\/v2\/posts\/4239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/airandseaglobal.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/airandseaglobal.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/airandseaglobal.vn\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/airandseaglobal.vn\/en\/wp-json\/wp\/v2\/comments?post=4239"}],"version-history":[{"count":1,"href":"https:\/\/airandseaglobal.vn\/en\/wp-json\/wp\/v2\/posts\/4239\/revisions"}],"predecessor-version":[{"id":4243,"href":"https:\/\/airandseaglobal.vn\/en\/wp-json\/wp\/v2\/posts\/4239\/revisions\/4243"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/airandseaglobal.vn\/en\/wp-json\/wp\/v2\/media\/4240"}],"wp:attachment":[{"href":"https:\/\/airandseaglobal.vn\/en\/wp-json\/wp\/v2\/media?parent=4239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/airandseaglobal.vn\/en\/wp-json\/wp\/v2\/categories?post=4239"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/airandseaglobal.vn\/en\/wp-json\/wp\/v2\/tags?post=4239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}